Legal notice

2-2-15 Minami-Aoyama, Win Aoyama 942,
Minato-ku, Tokyo 107-0062, Japan

+81-3-5734-1171

support@this-is-earth.com

Operational Hours: Weekdays, Saturdays, Sundays, and Public Holidays: 10:00 AM – 8:00 PM
Customer Support Hours: Weekdays only: 10:00 AM – 8:00 PM
Regular Holidays:Irregular schedule

For Blu-ray Disc (Mail Delivery), additional fees apply, including:
• Blu-ray Disc Media Fee
• Video Data Writing & Inspection Fee
• Packaging Materials Fee
• Shipping Fee (varies by carrier, e.g., Japan Post, Yu-Pack)
Fees depend on destination and quantity. A cost estimate will be provided for your approval before shipping.

Choose from the following methods for receiving your video data:
• Email Delivery: Data will be sent to your specified email address (no additional fees).
• Blu-ray Disc Delivery: Physical media shipping (additional charges apply).
For Blu-ray Disc delivery, shipping address information is required, and costs will be confirmed in advance.

We may offer overseas shipping for physical media. All shipping fees, customs duties, and taxes will be the customer’s responsibility.
Special Considerations
For inquiries about remote areas or islands, please contact us at 03-5734-1171.
For multiple items, shipping charges will reflect the fee for one item as listed above.

For deliveries to remote areas or islands,please contact +81-3-5734-1171.
For multiple items, shipping charges will be calculated based on the rate for a single item as stated above.

Bank Transfer (Prepayment): Photo shoot experience will be available once payment is confirmed.
Credit Card: VISA, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, and more.
Please Note: Check the service application screen for details.

Bank Transfer: Complete within 7 days or the order will be canceled.
Credit Card: Confirmation at the time-of-service application. The charge date may vary based on your credit card issuer's policies.

• Up to 7 days before the recording date: Full refund
• 6 to 3 days before the recording date: 70% refund
• 1 day before the recording date: 30% refund
• On the recording date or in case of no-show: No refund
Please Note: Any payment processing fees or bank transfer fees incurred during the refund process will be the responsibility of the customer.

• Up to 14 days prior: One change free of charge
• 7–13 days prior: 10% fee
• 1–6 days prior: 30% fee

Please check the condition and contents of the Blu-ray disc promptly upon receipt.
If a defect (such as significant damage or inability to play) is found due to our company's fault, you can request a replacement free of charge. This request must be made within 7 days of receipt.
Please note: Requests made after this period may not be accepted.

As this Service constitutes distance sales under Japanese law, the cooling-off provisions of the Specified Commercial Transactions Act do not apply.
Because this Service constitutes a service-based offering, no refunds will be issued after the recording session has been completed.
Cancellations prior to the recording date shall be subject to the Company’s designated cancellation policy.
Due to the nature of digital data, returns cannot be accepted after delivery.

No refunds will be issued after the recording session has been completed.

This Service consists of video recording, digital preservation, and future delivery of recorded data on a designated date.

The recording session shall be conducted on a date mutually agreed upon after confirmation of the reservation.

Recorded data shall be securely stored for up to five (5) years from the recording date.

The recorded data shall be delivered on the future date designated by the Client at the time of application, provided that such date falls within the preservation period.

Blu-ray discs, if requested, will be shipped after completion of production and confirmation of shipping costs and payment.

In the event of a significant technical defect attributable to the Company, one complimentary re-recording session will be provided.

To receive digital files, the following are required:
A stable internet connection
An email environment capable of receiving large-capacity files

This site uses the Shopify e-commerce platform, ensuring data protection through SSL/TLS encryption for communications. Credit card information is processed via PCI DSS-compliant systems for secure handling.
Certain personal data may be transferred internationally (e.g., to Canada, the U.S.) for service provision. We ensure that overseas service providers implement appropriate security measures according to relevant laws.

This addendum complements our Privacy Policy and Terms of Use. We adhere to data protection laws in all regions we serve.

Personal data is managed per the GDPR and applicable UK laws. Transfers outside these areas are safeguarded using Standard Contractual Clauses (SCCs). You have the rights to:
・Access, correction, and deletion of your data ・Restrict processing and request data portability ・Object to the processing of your information
For inquiries, contact support@this-is-earth.com.

Data is handled under the Swiss Federal Act on Data Protection (FADP) with appropriate security measures.

Data is managed per local laws, such as the UAE Personal Data Protection Law.

Data is processed according to local laws and this policy, including the Personal Information Protection Law (PIPL) in China.

Data is managed with appropriate security measures in line with applicable laws and best practices.